Privacy Policy

1. Introduction

Welcome to Soul Live. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information: name, email address, phone number, date of birth, gender, and country
• Profile information: profile photo, bio, and display name
• Communications: messages you send through our chat features
• Voice data: audio transmitted during voice room sessions (not stored permanently)
• Transaction data: purchase history and virtual currency transactions
• Device information: device type, operating system, and unique device identifiers
• Usage data: features used, rooms visited, and interaction patterns
• Location data: country-level location based on IP address

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Create and manage your account
• Enable voice communication in rooms
• Process transactions and send related information
• Send notifications about activity, updates, and promotions
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address fraud, abuse, and technical issues
• Enforce our community guidelines and terms of service

4. Sharing of Information

We may share your information in the following situations:

• With other users: your profile information, voice in rooms, and messages are visible to other users as part of the service
• With service providers: third-party companies that help us operate our platform (hosting, analytics, payment processing)
• For legal reasons: when required by law, legal process, or to protect our rights and safety
• Business transfers: in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account at any time through the app settings. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time

8. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

9. Third-Party Services

Our app uses third-party services including Agora (for voice communication), Firebase (for authentication and notifications), and payment processors. These services have their own privacy policies governing the use of your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy within the app and updating the "Last Updated" date. Your continued use of the app after changes constitutes acceptance of the updated policy.

11. Account Deletion

You can request deletion of your account and associated data at any time through the app settings under "Account Settings" > "Delete Account". Once confirmed, your account will be scheduled for permanent deletion within 30 days. During this period, you may cancel the deletion by logging back in.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the in-app feedback feature or at our support channels.